Help Center
A2
a. Compressor delay after restart. Wait 3 minutes for the compressor to start (this is normal).
b. The unit is not plugged in properly. Ensure the unit is properly plugged into the outlet.
c. Plug Current Device has tripped. Press the RESET button.
d. Room temperature is already lower than the target temperature (Cool Mode). Lower the temperature setting.
e. F1 Protection Code. The water collection tray is full. Drain the water by following the section “F1 Drainage”. (see pic attached)
f. E0/E1/E2 Error Codes. Device malfunction, please contact us for replacement if within warranty period.
a. The temperature is set too high, and the unit has reached ambient temperature and stopped cooling. Lower the temperature setting.
b. Air inlet filter or exhaust air inlet filter is clogged with dust or pet hair. Clean the filter by following the section “Filter Maintenance” (see pic attached), and ensure the unit has at least 20" of clearance from walls or curtains for proper airflow.
c. Exhaust hose is disconnected, blocked, bent, or twisted. Turn off the unit, disconnect the hose, check for blockages or kinks, and reconnect it properly.
d. Windows or doors are open. Close all windows and doors.e. Low refrigerant levels. Contact us for further refrigerant check.
a. After receiving the product, let it sit for 6 hours before use to allow the refrigerant in the compressor to settle, preventing damage and unusual noises.
b. The unit is not on a level surface. Place the unit on a flat, level surface.
c. Air inlet filter or exhaust air inlet filter is clogged with dust or pet hair. Clean the filter by following the section “Filter Maintenance” (see pic attached)
d. Normal compressor noise and vibration. Slight noise and vibration are normal during cooling operation.
e. The compressor's start/stop sound is relatively loud, which is normal. If it occurs frequently, consider lowering the set temperature or enabling Sleep Mode in the App to activate low-noise mode.
This is normal; the compressor stops working once the set temperature is reached. Lower the temperature setting if needed.
a. Drain caps or rubber plugs are not securely tightened after draining. Tighten both rubber plugs and drain caps at the top and bottom drain outlets.
b. The water container is too small or not emptied in time. Use a container larger than 2.5 Gal and empty it promptly.
c. The unit was tilted during movement. Residual condensation may remain inside the unit after use. Avoid tilting the unit when moving it.
Flow of refrigerant inside the unit. This sound is normal
a. Too many electrical devices are using power at once. Reduce the use of other devices on the same circuit.
b. Loose plug or poor outlet connection. Check if the plug is securely connected.
c. Old or low capacity wiring. Inspect or replace old wiring or socket if necessary.
a. Dirty air inlet filter or exhaust air inlet filter. Clean the filter by following the section “Filter Maintenance”. (see pic attached)
b. Stagnant water due to long-term non-use. Drain the water by following the section “F1 Drainage” if the unit has been unused for a while.
c. The air outlet on top of the unit may need cleaning. Clean the air outlet with a soft cloth and run the unit in Fan Mode to dry it out.
The unit only detects temperature near it, not throughout the room. Cooling stops once the surrounding temperature reaches the set level. Lower the set temperature to achieve the desired cooling.
a. Outdoor temperature is below 60°F (16°C). Switch to Fan Mode to allow ice to melt.
b. Dirty air inlet filter or exhaust air inlet filter. Clean the air filter, then switch to Fan Mode. Once the issue is resolved, return to Cool Mode.
If the unit stops before reaching the set temperature or continues running even after reaching it, or if the temperature displayed on the App differs from the user's home thermometer, this is normal.
The device only detects the temperature around it, which may differ from the overall room temperature or areas farther from the unit. We recommend placing the unit closer to where you are for more accurate cooling. If the cooling effect is insufficient, you can lower the set temperature further.
a.Our product includes a window kit that is compatible with sliding windows (both horizontal and vertical). However, it is not suitable for casement windows. In such cases, users may need to purchase additional accessories.
b.The window kit fits window openings ranging from 20 to 57 inches. If the window is too small, users may need to trim the window panel with a hacksaw or purchase a more suitable window adapter.
c.Installation can be complex–please refer to our guide video：https://www.youtube.com/watch?v=4LBMGiq036s
a. Check if a scheduled task is set in the App and adjust or disable it if needed.
b. Ensure the remote control hasn’t been accidentally triggered, as the device follows its commands.
Currently, only one account can log into a device at a time. If you'd like to share App control with other users, you can use the sharing feature to grant them access.
Method 1: After successfully adding the device, go to the device settings, click on the Alexa icon, and authorize the KOVIET App by logging in with your KOVIET account and password.
Method 2: Once the device is added in the KOVIET App, download the Alexa App. In the Alexa App, search for "KOVIET," click "Enable to Use," and log in with your KOVIET account and password.
A:If there are devices in the room, it cannot be deleted. You can either change the room name or go to the device settings, select the room option, and move the devices to another room. After that, go to the room management page and delete the room.
Go to "User" > "Room Management" > select the room where the device is located, and you can then sort the devices.
Go to "User" > "Room Management" to enter the room list page. Click the "Edit" button in the top-right corner to enter the room sorting mode. Then, drag the room you want to display first to the top.
When motion is detected and the KOVIET device is properly set up, you will receive a notification on your phone based on your selected notification preferences. To ensure you receive notifications, please follow these steps:
Phone Settings
1）Make sure notifications are enabled for KOVIET in your phone's settings.
Go to your phone's settings > Notifications > Enable KOVIET notifications.
2）For certain Android brands (e.g., Samsung), ensure that KOVIET is added to the app whitelist in your phone’s settings.
If you are a Samsung user and don’t know how to add an App to the whitelist, see it https://dontkillmyapp.com/samsung
It only supports 2.4GHz Wi-Fi network.
1) Prepare a PC or Mac and open a Web browser
2) Find the router's IP address
a.On a Mac (see pic attached 1)
b.On a PC (see pic attached 2)
3) Log into your router’s settings page by typing its IP address (e.g., http://123.456.7.8)
a. Use the username and password you set when creating your Wi-Fi network (this can usually be found on your router)
b. The IP address will always start with "http://" followed by four number sequences separated by dots (e.g., http://123.456.1.1)
c. Go to the wireless settings to change the Wi-Fi channel. (see pic attached 3)
IM01
There are several reasons why ice maker makes low amounts of ice:
1) Please make sure that you have left it for 2 hours before first use to allow the refrigerant to settle better, failure to leave it or leaving it for a shorter period of time will result in less ice production.
2) Please make sure that the heat dissipation holes of the ice maker are not blocked or obstructed. Make sure there is at least a 6-inch clearance between the side and back of the ice maker and the wall for effective heat dissipation as well.
3) Please check the ice maker for any refrigerant leakage.
4) Please avoid adding high-temperature water to the ice maker or using ice maker in an high-temperature environment, which may lead to lower ice production.
1) It may be due to internal freezing of the machine. Please unplug the power cord and let the machine stand still for 1 hour.
2) If there are too much noise recently, it may be due to the accumulation of limescale inside the machine. Please use a descaler for cleaning before use, and perform a 30-minute deep cleaning by pressing and holding the "Clean" button for 3 seconds.
3) Please check if the machine is lack of water.
Note: It is recommended to clean the machine every 2 weeks to reduce freezing and limescale and extend the machine's lifespan. You can add citric acid or white vinegar and perform a 30-minute deep cleaning by pressing and holding the "Clean" button for 3 seconds.
1) Please make sure that you have left it for 2 hours before first use to allow the refrigerant to settle better, failure to leave it or leaving it for a shorter period of time will result in less even no ice production at all.
2) Ice making requires a period of time. Please be patient and wait for 10 to 15 minutes.
3) Please make sure that the water you added does not exceed the MAX water line.
4) Please check the ice maker for any refrigerant leakage.
5)If you are experiencing a full ice/water shortage, remove the excess ice or add water and then restart the machine to make it work properly.
1) Please ensure that the power cord is properly plugged in and check if the power cord is damaged.
2) Please check if the indicator lights normally.
The machine does not have a refrigeration function. It is recommended to promptly place the freshly made ice in the refrigerator. The following storage methods are for your reference:
1) Please place the ice in a double-layered brown paper bag to absorb moisture and reduce clumping.
2) Please place the ice in an ice bag and lay the ice bag flatly in the freezer after removing excess moisture. You can gently tap it when you need the ice.
This is a normal phenomenon. Our machine is designed to run a default cleaning for 5 minutes every time when it's turned on to prevent blockages caused by internal ice buildup. Typically, it takes 10 to 15 minutes for the ice making, please be patient and wait for it.
1) Please check if the drain plug at the back of the machine is securely in place.
2) It is nomal that some machines may have internal condensation water flowing out at the bottom (in small amounts and not continuously). Please wipe the water and use the machine with ease.
Our machines are factory tested for water before shipment, and it may result in residual water, which will leak out over the bumps in transit. Please rest assured that the surface water on the machine is safe and the machine will work properly.
Our machine is designed to automatically check its status every 4 hours to prevent frequent switching on and off, which could damage the machine. If you encounter a situation where the ice tray is full or there is a water shortage, the machine will stop working. Please press the power button to restart the machine after removing excess ice or replenishing water.
1) Ice making requires a period of time. Please be patient and wait for 10 to 15 minutes.
2) Our ice is nugget ice, which is not very tough and easy to chew. Due to its unique production principle, it may have a slower efficiency compared to other types of ice cubes.
3) If the waiting time is excessively long, please ensure that the rated voltage is within 100-120V. Also, check if there are any objects obstructing the airflow around the product's heat dissipation holes.
1) For the first use, please place the ice maker upright for at least 2 hours to allow the refrigerant to settle.
2) Please clean the product first and drain out the water.
3) During each ice-making cycle, the machine will automatically begin a 5-minute quick cleaning. Ice production will start approximately 15 minutes.
Please use drinking water. It is recommended to use soft water, such as distilled water or purified water.
1) There is a 5-minute quick cleaning after power on by default.
2) Power button: short press to turn on, long press to turn off.
3) Clean button: short press for a 5-minute quick cleaning, long press for a 30-minute deep cleaning.
When the machine is turned off, the internal fan will be delayed off for a few seconds in order to dissipate the heat from the machine.
When the machine is turned on, the sound of pumping water and ice falling will reach 45-48dB or more, which is a normal condition; when making ice and self-cleaning, the noise decibel value is about 40-45dB. Note：Data from the KOVIET laboratory, measured at a distance of 1 meter. These data were tested at a distance of one meter away in a standard laboratory, ± variations in values are allowed depending on the test environment.